Below are most of the questions that I get asked regularly. If you need any further assistance after checking the FAQs, please feel free to contact me.

Q. Where is my serial number?
A. A serial number is generated and is inside the folder after you extract the compressed downloaded file. It is a text file called 'Your Serial'.

Q. The downloaded file is one big file, what do I do with it?
A. Your VST or Sample Pack is zipped up using either WinRAR or WinZip. If you don't have a file extractor on your computer, there are many free versions for you to use online. I have put two free versions on the website here.

Q. When I double click on my downloaded file, it's just a load of garbled text!
A. The RAR or ZIP file is not associated with an extraction program on your computer, so it is being opened in notepad or something similar. Download and install an extractor using the link in the previous question above. When you load it on it will associate the file with the extractor.

Q. I haven't received any download link!!
A. Make sure that the email address connected to your PayPal account is the same as the one you are using for your emails. The download link gets sent immediately to the email address in your PayPal account.

Q. I'm using Logic and after installing, Logic doesn't see the VST?!
A. Logic and the current OSX platforms have very intense security which may stop the VST from validating. There is a guide at the top of the VST instruments page along with the OSX Validation Tool. Sometimes a simple restart makes the VST visible in Logic.

Q. I've put in my serial number but when I start the VST it says 'no sounds found?!'
A. When you copy and paste your serial number into the box, make sure that there isn't a space at the end of the number or the VST won't work. Just copy and paste the serial number only.

Q. The drum loops are not matching my project tempo.
A. Remember, these VST instruments are sample based, so you need to match your project tempo manually to the loops that you are using. There will be a Loop Tempo Chart with any VST that has drum loops to give you the exact tempo for each loop.

Q. Where do you get the MIDI Files from that you use in your demos?
A. I get asked this a lot, and the simple answer is that I never use pre-recorded MIDI files. I create the demo from scratch either using the sheet music or by ear if I can't obtain the sheet music. This way I can get the demo sounding as accurate as possible. I do sometimes export my MIDI information to a MIDI file and include them with the VSTs.

Q. Do you own every synthesizer & drum machine in your library?
A. I would love to have the space and money to own every single piece of gear that I've sampled! I do own some of them, but many are sampled when I get to use the instrument for 24 hours and other instruments are either posted to me to turn into VSTs or they are sampled by the owner and the samples are then sent to me.

Q. Why are the VST instruments so cheap?
A. I started Beat Machine to basically share my extensive library collection of drum machines and synthesizers. The minimal cost basically pays for the hosting of the files and the huge amount of time spent creating them. You always get quality sampling in every VST and sample pack. If it's suitable for me to use in my own productions, then it's good enough to go on the website!

Q. Why are some synthesizer VSTs in multiple volumes and not one big VST?
A. Once I've sampled a synthesizer completely, the sample file size can be enormous, and it is way too big for a single VST. Your DAW will struggle to open more than one instance of the VST as it takes too much memory. This is why I split the synth into multiple volumes.

Q. How many people run Beat Machine?
A. Beat Machine started with 3 of us sampling gear across the UK. It is now just myself! I manage the website, sample the instruments, and create the VSTs and demos. It's a lot of work, but I enjoy it!